{"xsrfToken":"B90V-8V8S-ZMH9-0BR7_10377664bb61a30861bbdb98cc948c00e90b7974_lout","branding":{"id":"7","key":"vk","name":"vKey Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf7b21","headerLinkHoverBGColor":"#cf7b21","headerBadgeColor":"#cf7b21"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the DLS Technology Help Centre!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DLS Technology Help Centre!","sharedPortalName":"Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#545252","helpCenterTitleColor":"#545252","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d36958a2-13a5-46e2-9944-919d406e002f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzNjk1OGEyLTEzYTUtNDZlMi05OTQ0LTkxOWQ0MDZlMDAyZiI6WyJyZWFkIl19LCJleHAiOjE1NjM4MzQ4MTMsIm5iZiI6MTU2MzgzNDE1M30.iAPQ_kv3AEDKw8kmYydxMcdR0hq7S0a1Ex2PjrKlj7k&client=00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b&height=300&mode=fit","bannerMediaApiFileId":"d36958a2-13a5-46e2-9944-919d406e002f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"7","key":"vk","projectId":10719,"serviceDeskId":7,"name":"vKey Support","description":"<p>Welcome! You can raise a vKey Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"58","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11206,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11206","groups":[12],"key":""},{"id":"59","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11217,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11217","groups":[12],"key":""},{"id":"60","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11225,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11225","groups":[12],"key":""},{"id":"61","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11200","groups":[12],"key":""},{"id":"62","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11226,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11226","groups":[],"key":""},{"id":"63","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11210,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11210","groups":[12],"key":""},{"id":"64","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11245,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11245","groups":[12],"key":""},{"id":"65","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11232,"iconUrl":"https://dlstech.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[12],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[58,59,60,61,63,64,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"410f1348-230c-3a2d-915c-b057f6431ee7","appLinkName":"System Confluence","appLinkUrl":"https://dlstech.atlassian.net/wiki","spaceKey":"VK1","spaceName":"vKey Support","spaceUrl":"https://dlstech.atlassian.net/wiki/spaces/VK1"},"labels":[],"projectKey":"VK","serviceDeskId":7},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dlstech.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dlstech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B90V-8V8S-ZMH9-0BR7_10377664bb61a30861bbdb98cc948c00e90b7974_lout","baseUrl":"https://dlstech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"20971520","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}