Welcome! You can raise a vKey Support request from the options provided.
Other questions
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"fdb322bac0b1143167620c111b2d0f1180f092a5_lout","branding":{"id":"7","key":"vk","name":"vKey Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf7b21","headerLinkHoverBGColor":"#cf7b21","headerBadgeColor":"#cf7b21"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/589f53fd-05f5-4844-a7ee-c599ef4d6a2b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU4OWY1M2ZkLTA1ZjUtNDg0NC1hN2VlLWM1OTllZjRkNmEyYiI6WyJyZWFkIl19LCJleHAiOjE3NTE0MzIxMTcsIm5iZiI6MTc1MTQzMTUxN30.gfhtjgw2NvrB69OiWpslNd-QkYF3AtcswI7kopf62F4&client=00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b&mode=fit","logoId":"589f53fd-05f5-4844-a7ee-c599ef4d6a2b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DLS Technology Help Centre!","sharedPortalName":"DLS Support Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DLS Technology Help Centre!","sharedPortalName":"DLS Support Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2f40493d-7d54-42da-9113-64da8061e352/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmNDA0OTNkLTdkNTQtNDJkYS05MTEzLTY0ZGE4MDYxZTM1MiI6WyJyZWFkIl19LCJleHAiOjE3NTE0MzIxMTcsIm5iZiI6MTc1MTQzMTUxN30.04JsJ-QSd7Edqv1w8jPK28C72aeLKvsCE6a5vPibPww&client=00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b&height=300&mode=fit","bannerMediaApiFileId":"2f40493d-7d54-42da-9113-64da8061e352","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"vk","projectId":10719,"serviceDeskId":7,"name":"vKey Support","description":"<p>Welcome! You can raise a vKey Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"59","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11217,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11217","groups":[12],"key":""},{"id":"61","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[12],"key":""},{"id":"60","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11225,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11225","groups":[12],"key":""},{"id":"63","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11210,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[12],"key":""},{"id":"64","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11245,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[12],"key":""},{"id":"65","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11232,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[12],"key":""},{"id":"58","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11206,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11206","groups":[12],"key":""},{"id":"62","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11226,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11226","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[58,59,60,61,63,64,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"410f1348-230c-3a2d-915c-b057f6431ee7","appLinkName":"System Confluence","appLinkUrl":"https://dlstech.atlassian.net/wiki","spaceKey":"VK1","spaceName":"vKey Support","spaceUrl":"https://dlstech.atlassian.net/wiki/spaces/VK1","isServer":false},"labels":[],"projectKey":"VK","serviceDeskId":7,"kbLinkDomainURLs":["https://dlstech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzI3MTYsIm5iZiI6MTc1MTQzMTUxNn0.zM0O25-WqTU0UnnEaB3VSd078u7X-OcLvDxJOIznt0k","targetCollection":"upload-project-10719","endpointUrl":"https://api.media.atlassian.com","clientId":"00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":61,"projectId":10719,"issueType":{"id":"10319","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/61","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/61","calendarParams":{"firstDay":0,"date":"2025-07-02T00:45:17-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"410f1348-230c-3a2d-915c-b057f6431ee7","appLinkName":"System Confluence","appLinkUrl":"https://dlstech.atlassian.net/wiki","spaceKey":"VK1","spaceName":"vKey Support","spaceUrl":"https://dlstech.atlassian.net/wiki/spaces/VK1","isServer":false},"labels":[],"projectKey":"VK","serviceDeskId":7,"kbLinkDomainURLs":["https://dlstech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzI3MTcsIm5iZiI6MTc1MTQzMTUxN30.sXTFZEeVgR-f1lnZOeD4KScK9s2khgFG21uqVpQ_-h0","targetCollection":"upload-project-10719","endpointUrl":"https://api.media.atlassian.com","clientId":"00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}