{"xsrfToken":"88c081c1237357012e6e6a68226036d8d98def48_lout","branding":{"id":"6","key":"ds","name":"DLS Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bd2020","headerLinkHoverBGColor":"#bd2020","headerBadgeColor":"#bd2020"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/589f53fd-05f5-4844-a7ee-c599ef4d6a2b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU4OWY1M2ZkLTA1ZjUtNDg0NC1hN2VlLWM1OTllZjRkNmEyYiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzU5NjksIm5iZiI6MTczMjE3NTM2OX0.Kb2SB8bD_6OFFD6bxMNTUU1AskXz7rv-_LeXH9K23V4&client=00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b&mode=fit","logoId":"589f53fd-05f5-4844-a7ee-c599ef4d6a2b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DLS Technology Help Centre!","sharedPortalName":"DLS Support Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DLS Technology Help Centre!","sharedPortalName":"DLS Support Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2f40493d-7d54-42da-9113-64da8061e352/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmNDA0OTNkLTdkNTQtNDJkYS05MTEzLTY0ZGE4MDYxZTM1MiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzU5NjksIm5iZiI6MTczMjE3NTM2OX0.-O9YnUAZDQOXUZx1YMLArdipDihMOXT9eSK6jjmBQ2c&client=00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b&height=300&mode=fit","bannerMediaApiFileId":"2f40493d-7d54-42da-9113-64da8061e352","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"ds","projectId":10718,"serviceDeskId":6,"name":"DLS Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"51","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11217,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11217","groups":[11],"key":""},{"id":"53","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[11],"key":""},{"id":"52","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11225,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11225","groups":[11],"key":""},{"id":"55","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11210,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[11],"key":""},{"id":"56","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11245,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[11],"key":""},{"id":"57","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11232,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[11],"key":""},{"id":"50","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11206,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11206","groups":[11],"key":""},{"id":"73","name":"Block","descriptionHtml":"","callToAction":"Block","introHtml":"<p>There is a critical loss of service or a high-risk security issue.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[],"key":""},{"id":"72","name":"Critical","descriptionHtml":"","callToAction":"Critical","introHtml":"<p>Performance is unacceptable, the product is generating frequent errors, or some users are unable to complete work.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[],"key":""},{"id":"54","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11226,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11226","groups":[],"key":""},{"id":"71","name":"Major","descriptionHtml":"","callToAction":"Major","introHtml":"<p>Users are inconvenienced but can still complete their work.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[],"key":""},{"id":"70","name":"Minor","descriptionHtml":"","callToAction":"Minor","introHtml":"<p>I have a general question or comment.</p>","icon":11200,"iconUrl":"https://dlstech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11200","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"15":[73,72,71,70],"11":[50,51,52,53,55,56,57]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"410f1348-230c-3a2d-915c-b057f6431ee7","appLinkName":"System Confluence","appLinkUrl":"https://dlstech.atlassian.net/wiki","spaceKey":"DS1","spaceName":"DLS Support","spaceUrl":"https://dlstech.atlassian.net/wiki/spaces/DS1","isServer":false},"labels":[],"projectKey":"DS","serviceDeskId":6,"kbLinkDomainURLs":["https://dlstech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMGEyZTFmYi00NWM2LTQzMjItYTVlMi1jMmE5OGQ2ZWM1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcxOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzY1NjksIm5iZiI6MTczMjE3NTM2OX0.fMv_5zenu4wpTzM_h46VZo4QEbKmZ6_QgXmblMz-o18","targetCollection":"upload-project-10718","endpointUrl":"https://api.media.atlassian.com","clientId":"00a2e1fb-45c6-4322-a5e2-c2a98d6ec53b","tokenDurationInMins":20}},"sharedPortal":{"name":"DLS Support Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dlstech.atlassian.net/wiki","kbLinkDomainURLs":["https://dlstech.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}